Terms of Service

1. Agreeing to these terms

These Terms of Service are an agreement between you and K.C.D. Legacy Ventures LLC, doing business as KCD Automation (“we,” “us,” “our”). By using our website or signing up for our service, you agree to these terms. If you don't agree, please don't use our service.

2. Our service

We set up and manage an AI phone receptionist for your business. Depending on your plan, it can answer calls, answer common questions, take messages, book appointments, send urgent calls to your phone, and send you a summary of each call. We handle the setup for you.

3. Pricing and payment

• Setup fee: a one-time setup fee of $199 is due before we begin building your receptionist.
• Monthly plans: your plan is billed monthly, in advance. Current prices are shown on our website.
• Minutes: each plan includes a set number of call minutes per month. Extra minutes are billed at 25¢ each. Unused minutes do not roll over.
• Price changes: we'll give you at least 30 days' notice before any price change affects you.

4. No contracts — cancel anytime

There's no long-term contract. You can cancel at any time by calling or emailing us. Your service will keep working through the end of the month you've already paid for. We don't give partial refunds for unused time. The setup fee is not refundable once setup work has begun.

5. Your responsibilities

• Give us accurate information about your business, hours, services, and prices — and let us know when anything changes.
• Make sure you have the right to use the phone number connected to the service.
• Follow all laws that apply to your business, including laws about recording calls and contacting customers. We can set your receptionist to tell callers the call may be recorded.
• Don't use the service for anything illegal, for spam or robocalls, or to mislead callers.

6. About AI and its limits

Our receptionist uses artificial intelligence. It works well, but it can occasionally misunderstand a caller or make a mistake. Please review your call summaries and follow up on important calls.

Not for emergencies. The receptionist is not an emergency service and does not contact 911. Callers with an emergency should hang up and dial 911.

The receptionist does not give medical, legal, or financial advice on your behalf.

7. Other companies we rely on

Our service depends on phone carriers, internet providers, and software companies. We are not responsible for outages or problems caused by those companies, but we'll work quickly to get things running again.

8. Service availability

We work hard to keep your receptionist running all day, every day, but we can't promise the service will never be interrupted. We may need to do maintenance from time to time and will try to do it during quiet hours.

9. Limits on our responsibility

To the extent the law allows, the service is provided “as is,” and we are not responsible for lost business, lost profits, missed calls, or other indirect losses. If we are found responsible for a problem, the most we will owe is the amount you paid us in the three months before the problem happened.

10. Ending service

We may suspend or end your service if your payment is past due or if the service is used in a way that breaks these terms or the law. We'll let you know first whenever we reasonably can.

11. Ohio law

These terms are governed by the laws of the State of Ohio. Any legal dispute will be handled in the courts of Pickaway County, Ohio.

12. Changes to these terms

We may update these terms from time to time. We'll change the effective date at the top of this page and let current clients know about important changes before they take effect.

13. Contact us

Questions about these terms? Just give us a call.

K.C.D. Legacy Ventures LLC, doing business as KCD Automation
Circleville, Ohio
Phone: (260) 273-8471
Email: hello@kcdautomation.com