Privacy Policy

1. Who we are

KCD Automation is a business name of K.C.D. Legacy Ventures LLC, an Ohio company based in Circleville, Ohio. We set up and manage AI phone receptionists for small businesses. In this policy, “we,” “us,” and “our” mean KCD Automation.

2. Information we collect

Information you give us. When you fill out our form, call us, or email us, we collect what you share — such as your name, business name, phone number, email address, the best time to reach you, and the plan you're interested in.

Information from callers to our clients. When our AI receptionist answers a phone call for one of our client businesses, it may record the call and create a written summary or transcript. This can include the caller's name, phone number, the reason for the call, and appointment details. We handle this information on behalf of our client business.

Basic website information. Like most websites, our site and web host may automatically record basic technical details, such as your browser type, the pages you visit, and the date and time of your visit.

3. How we use your information

• To respond to your questions and schedule your free demo
• To set up, run, and support the receptionist service for our clients
• To send our clients a text or email summary after each call
• To send bills and keep business records
• To improve our service and keep it working properly
• To follow the law and protect our rights

4. Phone calls and text messages

If you give us your phone number, you agree that we may call or text you about your request and your account. Message and data rates may apply. You can reply STOP to any text to stop receiving them, or HELP for help. We do not send marketing texts without your permission.

Calls answered by our AI receptionist may be recorded. The receptionist can be set to let callers know this at the start of the call.

5. We do not sell your information

We do not sell or rent your personal information to anyone.

6. Who we share information with

We only share information when it's needed to run our service or when the law requires it:

• Our client businesses — callers' messages, summaries, and recordings go to the business they called.
• Service providers who help us operate, such as our phone and AI voice software providers, text message carriers, payment processors, email, and web hosting. They may only use the information to provide their services to us.
• When required by law, such as to answer a court order, or to protect the safety of people or our business.
• If our business is sold or merged, information may transfer to the new owner, who must still protect it.

7. How long we keep information

We keep information only as long as we need it to provide our services, keep proper business records, and meet legal requirements. Our clients can ask us to delete call recordings and transcripts for their business at any time.

8. How we protect information

We use reasonable safeguards, such as password-protected accounts and trusted service providers, to protect your information. No system is perfectly secure, but we take protecting your information seriously.

9. Children's privacy

Our website and services are meant for businesses and adults. We do not knowingly collect information from children under 13.

10. Your choices

You can ask us to see, correct, or delete the personal information we have about you. Just call or email us, and we'll respond within a reasonable time. If you're a caller to one of our client businesses, you can also contact that business directly.

11. Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. Big changes will be shared with our clients directly.

12. Contact us

Questions about your privacy? We're happy to help.

K.C.D. Legacy Ventures LLC, doing business as KCD Automation
Circleville, Ohio
Phone: (260) 273-8471
Email: hello@kcdautomation.com